What happened to this sentence?

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It says: “less than 20 minutes until your flight? Getting you on your flight is our priority!”. So far so good. Then comes the doozy: “However, please understand that the operational logistics of San Jose International Airport — it’s a long trip from check-in to gate — meaning we cannot guarantee you’ll make your flight if you are checking in 20 minutes or less before your departure time. thanks for your understanding”.

Wow!

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